Senior Application Support Engineer
Job Description
Job Title: Senior Application Support Engineer
Company Name: Rysun Labs Private Limited
Experience Required: 6+ Years
Education Qualification:
Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field
Job Location: Ahmedabad
Apply via Email: jeet.vyas@rysun.com
Job Overview
Rysun Labs Private Limited is looking for an experienced Senior Application Support Engineer to provide advanced (L2/L3) support for mission-critical applications. The role focuses on incident management, root cause analysis, system stability, and close collaboration with development and infrastructure teams.
Key Responsibilities
Provide L2/L3 application and production support
Monitor application performance, availability, and system health
Troubleshoot production issues and perform root cause analysis (RCA)
Handle critical incidents, escalations, and outage management
Coordinate with development teams for fixes and enhancements
Support application deployments and post-release activities
Perform SQL queries for data validation and backend troubleshooting
Maintain SOPs, runbooks, and knowledge base documentation
Mentor junior support engineers
Participate in on-call or 24×7 support rotation as required
Required Skills
Strong experience in enterprise application support
Proficiency in SQL (MySQL / PostgreSQL / Oracle / SQL Server)
Experience with Linux and Windows environments
Knowledge of application servers (Tomcat, WebLogic, IIS)
Familiarity with monitoring tools (Splunk, AppDynamics, Grafana, New Relic)
Experience with ticketing tools (ServiceNow, JIRA, Remedy)
Understanding of APIs (REST / SOAP)
Scripting skills (Shell / Python / PowerShell)
Knowledge of ITIL processes
Eligibility Criteria
Bachelor’s degree in Computer Science, IT, Software Engineering, or related field
Minimum 6+ years of experience in Application Support (L2/L3)
Hands-on experience supporting business-critical applications
Strong troubleshooting and analytical skills
Experience handling high-severity incidents and escalations
Excellent communication and documentation skills
Ability to work independently and in a team environment
Willingness to work in shifts or on-call support if required
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