L Technical Support Executive
Job Description
How to Apply:
Interested candidates can share their
updated resumes: hr@theglobalassist.comÂ
đź“ž Contact: 9341547347
Job Title: L1 Technical Support Executive
Job Overview:
A L1 Technical Support Executive serves as the first point of contact for customers seeking technical assistance. They are responsible for resolving technical issues and providing support to users in a timely and effective manner.
Responsibilities:
1. Respond to customer inquiries via phone, email, or chat.
2. Diagnose and troubleshoot technical issues.
3. Provide step-by-step instructions to customers for problem resolution.
4. Escalate unresolved issues to appropriate teams or L2 support.
5. Maintain accurate records of customer interactions and solutions provided.
Requirements and Skills:
1. 1-3 years of experience in technical support or a related field.
2. Strong communication skills and customer service orientation.
3. Proficiency in troubleshooting and problem-solving.
4. Basic knowledge of computer hardware, software, and networking.
5. Ability to work in a fast-paced environment and prioritize tasks effectively.
Qualification:
– Bachelor’s degree in Computer Science, Information Technology, or a related field.
– Certification in relevant technical support areas is a plus.
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