Desktop Support Engineer
Job Description
Contact Information:
Phone: +91 89767 23901
Email: Gurvinkaur.sahani@allieddigital.net
Job Title: Desktop Support Engineer – L1
Job Overview:
The Desktop Support Engineer – L1 will be responsible for providing technical assistance and support to users in an organization. This entry-level position involves troubleshooting hardware and software issues, installing and configuring computer systems, and ensuring smooth operation of IT equipment.
Responsibilities:
– Respond to user requests for technical support and troubleshoot issues promptly.
– Install, configure, and maintain hardware and software components.
– Provide basic network support and assist with network troubleshooting.
– Set up and maintain user accounts and profiles.
– Ensure security and privacy of information by implementing appropriate measures.
– Document all support activities to maintain accurate records.
– Collaborate with other IT teams for escalations and problem resolution.
Requirements and Skills:
– 1 year of experience in desktop support or a related field.
– Proficiency in diagnosing and resolving technical issues.
– Strong knowledge of Windows and Mac operating systems.
– Familiarity with basic networking concepts.
– Good communication and interpersonal skills.
– Ability to work independently and prioritize tasks effectively.
Qualifications:
– Bachelor’s degree in Computer Science, Information Technology, or a related field.
– Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) would be an advantage.
By following these guidelines, you can create a comprehensive job description for a Desktop Support Engineer – L1 position.
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