Customer Support Executive

Job Description

How to Apply
Email Resume To: ritikajainrj26@gmail.com
(Experience: Open to Freshers and Experienced professionals)
Phone Number: +91 7440274929
Job Title: Customer Support Executive

Job Overview:

We are seeking a dedicated and experienced Customer Support Executive to join our team. The ideal candidate should have
at least 1 year of experience in providing exceptional customer service. As a Customer Support Executive, you will be
responsible for addressing customer queries, resolving complaints, and ensuring customer satisfaction.

Responsibilities:

– Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
– Resolving customer complaints effectively and efficiently.
– Providing product information and troubleshooting guidance to customers.
– Collaborating with other departments to address customer issues.
– Maintaining detailed records of customer interactions and transactions.
– Identifying and communicating customer feedback to the relevant teams.

Requirements and Skills:

– At least 1 year of experience in a customer support role.
– Excellent communication skills, both verbal and written.
– Strong problem-solving abilities and attention to detail.
– Ability to multi-task and work under pressure.
– Proficiency in using customer support software and CRM systems.
– Ability to empathize with customers and provide personalized solutions.
– Strong interpersonal skills and a customer-oriented approach.

Qualifications:

– High school diploma or equivalent; additional certification in customer service is a plus.
– Proficiency in using Microsoft Office suite.
– Experience in the use of help desk software, such as Zendesk or Freshdesk.

If you meet the above requirements and are passionate about delivering exceptional customer service,
we would love to hear from you. Apply now to join our team as a Customer Support Executive!