Billing Helpdesk Executive
Job Description
How to Apply:
Send your updated resume to: palak.sharma@axiomtechnologies.com
Job Title: Billing Helpdesk Executive
(Salary will be discussed during your interview.)
Job Overview:
We are seeking a dedicated Billing Helpdesk Executive with a minimum of 1 year of experience to join our team. The ideal candidate will be responsible for addressing customer inquiries related to billing, resolving any issues promptly and efficiently, and providing exceptional customer service.
Responsibilities:
1. Respond to customer queries regarding billing issues through phone, email, or chat.
2. Investigate billing discrepancies and resolve them in a timely manner.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal teams to ensure accurate billing processes.
5. Provide excellent customer service while adhering to company policies and procedures.
Requirements and Skills:
– Minimum of 1 year experience in a billing helpdesk role.
– Strong communication skills, both written and verbal.
– Proficiency in using billing software and Microsoft Office.
– Excellent problem-solving abilities and attention to detail.
– Ability to work well under pressure and prioritize workload effectively.
Qualifications:
– Bachelor’s degree in Business Administration, Finance, or a related field preferred.
– Certification in Billing or Customer Service is a plus.
If you meet the requirements and have the necessary skills, we encourage you to apply for this rewarding position.
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