Customer Care Associate
Job Description
Job Opening: Customer Care Associate
Experience: Fresher to 2 Years
Key Responsibilities
• Handle inbound and outbound customer calls, emails, and chats
• Resolve customer queries, complaints, and service requests promptly
• Provide accurate information about products, services, and processes
• Maintain a positive, empathetic, and professional attitude toward customers
• Record customer interactions and update details in CRM systems
• Follow up with customers to ensure issue resolution and satisfaction
• Escalate complex issues to the concerned team when required
• Meet defined quality standards and productivity targets
Requirements
• Good communication skills (verbal and written)
• Strong problem-solving and interpersonal skills
• Basic computer knowledge (MS Office, email handling)
• Ability to handle pressure and manage multiple tasks
• Customer-focused mindset with a positive attitude
• Education: Any Graduate (preferred)
• Freshers with good communication skills are welcome
Key Skills
• Customer Handling
• Active Listening
• Time Management
• Complaint Resolution
• Team Collaboration
Great opportunity for freshers to start a career in Customer Service.
Apply: https://desk.xceltec.com/job_apply_form/Vncvam4rL0k4cGd0L2hMNm1Yb0N4QT09
Contact: +91 987-969-1209
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