Customer support
Job Description
Job Title: Customer Support Executive
Location: Ahmedabad
Experience: 1–4 Years
Company: Saawahi IT Solution LLP
Email: hiring@saawahiitsolution.com
Job Overview
Saawahi IT Solution LLP is looking for a Customer Support Executive to handle customer queries, provide solutions, and ensure a smooth customer experience.
Key Responsibilities
• Handle customer queries via calls, emails, and chat
• Provide timely and accurate solutions to customers
• Maintain records of customer interactions
• Escalate issues when required
• Follow up with customers to ensure resolution
• Coordinate with internal teams for support
• Maintain customer satisfaction and service quality
Required Skills
• Strong communication and interpersonal skills
• Good problem-solving and issue resolution ability
• Ability to handle customer queries professionally
• Patience and customer handling skills
• Basic knowledge of CRM tools and ticketing systems
• Time management and multitasking ability
• Basic computer knowledge (MS Office, email handling)
Eligibility Criteria
• 1–4 years of experience in customer support
• Good communication skills required
• Ability to handle customers effectively
• Basic computer knowledge
How to Apply
Email: hiring@saawahiitsolution.com
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