Technical Support Associate
Job Description
How to Apply:
Send your resume to: aashumishah@vasyerp.com
Job Title: Technical Support Associate
Job Overview:
As a Technical Support Associate, you will be responsible for providing technical assistance and support to customers with technical problems or issues. You will troubleshoot problems and provide timely resolutions to ensure customer satisfaction.
Responsibilities:
– Respond to customer inquiries and resolve technical issues via phone, email, or chat
– Troubleshoot hardware and software problems
– Escalate unresolved issues to higher-level support teams when necessary
– Provide step-by-step guidance to customers on how to resolve technical problems
– Keep accurate records of customer interactions and technical issues
Requirements:
– Knowledge of computer systems, networks, and hardware
– Strong problem-solving skills
– Excellent communication and customer service skills
– Ability to work well under pressure and in a fast-paced environment
– Attention to detail and ability to prioritize tasks
Qualifications:
– High school diploma or equivalent required; associate’s or bachelor’s degree preferred
– Previous experience in a technical support role is a plus
– Technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are advantageous
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