Technical Support Executive

Filled
Automotive Technician
Gujarat
February 15, 2024
20000₹ - 30000₹ / Month
Full Time
Application deadline closed.

Job Description

Position Summary:

Reporting to the Technical Support Team Lead, the Technical Support Analyst serves as the point of contact for business customers accessing technical support with hardware and software questions. They must possess a high degree of inherent problem solving and troubleshooting skills. The support environment is cyclical, and the ability to perform in both a fast paced, highvolume setting, and the discipline/initiative to focus on side projects during slow steady times are both essential to success. A primary focus of this job is on producing high quality, detailed work with precise, consistent work output requiring patience and a willingness to handle a high degree of complexity. Training will be provided on all software & business applications.

Position Responsibilities

  • Answer technical support phone calls on software/hardware.
  • Respond in writing via email to cases entered into an online self-service portal.
  • Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
  • Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
  • Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
  • Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
  • Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
  • Periodic Installation and Training of software/hardware for clients via remote connection.

Navigating the job market can be tough, but CareerHub is here to support you every step of the way. CareerHub connects ambitious job seekers with top employers, providing the resources you need to land your dream job. Whether you’re a recent graduate or a seasoned professional seeking change, our platform is tailored to your unique journey.

CareerHub offers job recommendations, a robust resume builder, and expert career advice to help you stand out. With diverse listings across industries. You will find opportunities that align with your goals. Easy to connect with professionals in your field, sharing insights that can propel your career forward.

We discover a wide range of employment opportunities suited to your unique skills and career goals. Whether you're launching your professional journey, aiming for a promotion, or pursuing a new direction, we offer a space to connect with top employers from multiple sectors.

Ready to explore endless opportunities? Join CareerHub today and unlock access to exclusive job listings and a supportive community. Your dream job is just a click away—let’s make it happen together!