Voice Process Executive

Job Description

How to Apply:
Interested candidates can contact:
📞 Ritika Jain – 9243666363
Email📧 ritikajainrj26@gmail.com

Job Title: Voice Process Executive

Job Overview:
A Voice Process Executive with 1 year of experience is responsible for handling incoming and outgoing calls to provide customer support, answer queries, and resolve complaints. The role requires excellent communication skills and the ability to work effectively in a fast-paced environment.

Responsibilities:
– Answering incoming calls and responding to customer queries.
– Making outgoing calls to follow up with customers or resolve issues.
– Providing information about products or services to customers.
– Handling and resolving customer complaints in a professional manner.
– Maintaining accurate records of interactions with customers in the database.
– Meeting performance targets for call quality, response time, and customer satisfaction.

Requirements and Skills:
– Bachelor’s degree in any field.
– Minimum of 1 year of experience in a voice process role.
– Excellent communication and interpersonal skills.
– Strong problem-solving abilities.
– Ability to multitask and work under pressure.
– Proficiency in using CRM software and call center equipment.
– Good listening skills and attention to detail.
– Ability to remain calm and professional during customer interactions.

Qualifications:
– Bachelor’s degree in any field.

Note: The above job description is a general outline of the duties and responsibilities of a Voice Process Executive with 1 year of experience. Specific roles may vary depending on the organization and industry.