Technical Support Executive
Job Description
Application Details:
To Apply: Send your updated resume to: careers.allies28@gmail.com
For Inquiries: Contact: 90548 01062
Job Title: Technical Support Executive
Job Overview:
The Technical Support Executive provides technical assistance and support to customers over the phone, email, or chat. They troubleshoot software, hardware, and network issues to ensure customer satisfaction and resolve technical problems promptly.
Responsibilities:
– Provide technical support to customers regarding software, hardware, and network issues.
– Troubleshoot and resolve technical problems efficiently and effectively.
– Document customer reported issues and solutions in the support ticketing system.
– Communicate with customers to provide updates on the status of their technical issues.
– Collaborate with other teams to escalate and resolve complex technical problems.
– Ensure customer satisfaction through timely and accurate support.
Requirements and Skills:
– 1 year of experience in technical support or a related field.
– Strong understanding of software, hardware, and network troubleshooting.
– Excellent communication and customer service skills.
– Ability to work under pressure and handle multiple priorities.
– Problem-solving skills and attention to detail.
– Knowledge of support ticketing systems and remote desktop applications.
Qualifications:
– Bachelor’s degree in Computer Science, Information Technology, or a related field.
– Certifications in technical support or helpdesk management is a plus.
Please note that the job responsibilities and requirements may vary depending on the organization and industry.
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