Customer Support Executive

Job Description

How to Apply:
Send your CV to: adilidrisi828@gmail.com
Contact: 7055164211

Job Title: Customer Support Executive

Job Overview:
The Customer Support Executive is responsible for addressing customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. They must possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

Responsibilities:
1. Responding to customer inquiries via phone, email, or chat in a timely and professional manner.
2. Resolving customer complaints and issues effectively and efficiently.
3. Providing product information and assistance to customers.
4. Escalating complex customer issues to the appropriate department for resolution.
5. Maintaining accurate records of customer interactions and transactions.
6. Identifying and implementing ways to improve the overall customer experience.
7. Collaborating with team members to ensure consistent service delivery.
8. Keeping updated on company products and services to better assist customers.

Requirements and Skills:
1. Bachelor’s degree in Business Administration or a related field.
2. 1+ years of experience in customer support or a similar role.
3. Strong communication skills, both verbal and written.
4. Excellent problem-solving abilities and attention to detail.
5. Ability to work well under pressure and prioritize tasks effectively.
6. Proficiency in using customer service software and tools.
7. Exceptional interpersonal skills and a customer-centric approach.
8. Ability to work independently as well as part of a team.

Qualifications:
– Bachelor’s degree in Business Administration or a related field
– 1+ years of experience in customer support or a similar role