Quality Analyst Telesales Quality

Job Description

📩 How to Apply
Interested candidates can apply through the following methods:
Email: Send your updated CV/resume to
📧 shivampathak.ezo@gmail.com
Phone/WhatsApp: Contact for more details or to follow up on your application
📞 +91 81085 53035

Job Title: Quality Analyst (Telesales Quality)

Job Overview:
We are seeking an experienced Quality Analyst to join our telesales team. The Quality Analyst will be responsible for monitoring, evaluating, and providing feedback to ensure high-quality standards are maintained in telesales operations.

Responsibilities:
– Conduct quality assurance assessments on telesales calls and interactions.
– Analyze data to identify trends and areas for improvement.
– Develop quality improvement processes and strategies.
– Provide coaching and feedback to telesales agents.
– Collaborate with the telesales team to ensure compliance with company standards.
– Generate reports and present findings to management.

Requirements and Skills:
– Bachelor’s degree in a related field preferred.
– Minimum of 3 years of experience in telesales quality analysis.
– Strong analytical skills with the ability to interpret data.
– Excellent communication and interpersonal skills.
– Knowledge of quality assurance processes and methodologies.
– Proficiency in Microsoft Office Suite.
– Detail-oriented and organized.

Qualifications:
– Bachelor’s degree in a related field preferred.
– Minimum of 3 years of experience in telesales quality analysis.

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