Digital Customer Specialist

Job Description

How to Apply:
Share Your CV: 📧 Email: akusunny.23@corpone.in
📞 Contact: Sunny HR – 6305449597

Job Tittle: Digital Customer Specialist

Job Overview:
We are searching for a Digital Customer Specialist to join our team. As a Digital Customer Specialist, you will be responsible for providing excellent customer service through digital channels. This role requires proficiency in communication tools and platforms to engage with customers efficiently.

Responsibilities:
– Respond to customer inquiries and resolve issues through digital channels such as email, chat, and social media.
– Assist customers with product information, troubleshooting, and technical support.
– Maintain a high level of professionalism and customer satisfaction in all interactions.
– Collaborate with cross-functional teams to address customer needs and improve processes.
– Utilize customer relationship management (CRM) systems to track interactions and identify trends.

Requirements and Skills:
– Bachelor’s degree in Business, Marketing, Communication, or related field.
– Strong written and verbal communication skills.
– Proficiency in digital communication tools and platforms.
– Ability to multitask and prioritize in a fast-paced environment.
– Attention to detail and problem-solving skills.
– Customer-centric attitude with a focus on delivering positive experiences.
– Familiarity with CRM systems and Microsoft Office suite.

If you are passionate about delivering exceptional customer service through digital channels and have the necessary skills, we encourage you to apply for the Digital Customer Specialist position.