Digital Customer Specialist

Job Description

How To Apply
Share Your CV By Email: akusunny.23@corpone.in
Phone: 6305449597

Job Title: Digital Customer Specialist

Job Overview:
The Digital Customer Specialist plays a vital role in ensuring excellent customer service through digital channels. This role involves interacting with customers through online platforms, resolving their queries, and providing support to enhance their overall experience.

Responsibilities:
– Responding to customer inquiries and concerns through digital channels such as email, chat, and social media.
– Providing accurate and timely information to customers regarding products or services.
– Resolving customer issues and complaints in a professional and empathetic manner.
– Collaborating with other teams to ensure seamless customer communication and resolutions.
– Contributing ideas for improving the overall customer support process and digital experience.

Requirements and Skills:
– Excellent written and verbal communication skills.
– Customer-focused with the ability to empathize and understand customer needs.
– Proficiency in using digital communication tools and platforms.
– Strong problem-solving skills and ability to think quickly on your feet.
– Adaptability to work in a fast-paced and dynamic environment.

Qualifications:
– High school diploma or equivalent.
– Basic knowledge of customer service principles and practices.
– Familiarity with digital platforms and communication tools.
– No prior experience required; on-the-job training will be provided.

We are looking for a motivated individual who is eager to learn and grow in a digital customer service role.