Customer Technical Support
Job Description
How to Apply:
Send your resume to: pragati.mishra@uffizio.com
Job Title: Customer Technical Support (Entry Level)
Salary Will Be discuss during on your interview
Job Overview:
As a Customer Technical Support representative, you will be responsible for providing technical assistance and support to customers who are experiencing issues with products or services. You will play a critical role in resolving customer inquiries and ensuring a positive customer experience.
Responsibilities:
– Respond promptly to customer inquiries via phone, email, or chat
– Provide technical support and troubleshooting for products or services
– Identify and escalate priority issues as needed
– Document customer interactions and solutions in the support system
– Follow up with customers to ensure their concerns are resolved
– Collaborate with other team members to improve overall customer support processes
Requirements and Skills:
– Bachelor’s degree in Information Technology, Computer Science, or related field
– Strong problem-solving skills and attention to detail
– Excellent communication and customer service skills
– Ability to work well in a team environment
– Basic knowledge of computer hardware and software
– Familiarity with troubleshooting techniques
– Willingness to learn and adapt to new technologies
– Prior customer service experience is a plus
If you are passionate about helping customers and have a technical background, this entry-level position in Customer Technical Support could be the perfect opportunity for you to launch your career in the field of technical support.
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