Customer Support Executive

Job Description

How to Apply:
📧 Email: ritikajainrj26@gmail.com
📱 WhatsApp: +91 9243666363

Job Title: Customer Support Executive

Job Overview:
We are seeking a Customer Support Executive with 3 years of experience to interact with customers, address inquiries, provide information about products or services, and resolve any emerging problems that customers might face with accuracy and efficiency. The ideal candidate should possess excellent communication and problem-solving skills to ensure high levels of customer satisfaction.

Responsibilities:
1. Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
2. Provide accurate information about products or services.
3. Resolve customer complaints or issues in a friendly, professional manner.
4. Escalate complex issues to the appropriate department for resolution.
5. Maintain customer records by updating account information as needed.
6. Develop and maintain positive relationships with customers.

Requirements and Skills:
1. Proven work experience as a Customer Support Executive or similar customer service role.
2. Excellent communication and interpersonal skills.
3. Strong problem-solving abilities.
4. Ability to remain calm and professional under pressure.
5. Familiarity with CRM systems and practices.
6. Proficiency in Microsoft Office Suite.
7. Ability to multitask and prioritize workload effectively.

Qualifications:
– Bachelor’s degree in Business Administration, Communication, or a related field.
– 3 years of proven experience in customer support or a similar role.

If you meet the above requirements and are passionate about providing exceptional customer service, we would love to hear from you.