Customer Support Analyst

Job Description

How to Apply:
Send your updated resume to: careers@innkeypms.net
Call/WhatsApp: +91 98259 80594

Job Title: Customer Support Analyst

(Salary will be discussed during your interview.)
Job Overview:
We are seeking a Customer Support Analyst with at least 3 years of experience to join our team. The successful candidate will be responsible for providing excellent support to customers, resolving issues, and ensuring customer satisfaction.

Responsibilities:
– Respond to customer inquiries and provide timely and accurate solutions.
– Identify and escalate priority issues to the appropriate team members.
– Maintain customer records and documentation of support interactions.
– Assist in training new support team members.
– Contribute to the continuous improvement of customer support processes.

Requirements:
– Bachelor’s degree in a related field or equivalent work experience.
– Minimum of 3 years of experience in customer support or a similar role.
– Excellent communication and problem-solving skills.
– Ability to work in a fast-paced environment and multitask effectively.
– Experience using customer support software and tools.

Qualifications and Skills:
– Strong analytical skills.
– Proven ability to handle challenging customer interactions.
– Attention to detail and accuracy.
– Ability to work both independently and in a team environment.
– Knowledge of CRM systems is preferred.