Customer Support

Job Description

Contact for Queries:
Phone: +91 79723 06842
Email: Rani.m@careersoftusa.com

Job Title: Customer Support

Job Overview
As a Customer Support representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to remain calm and courteous under pressure.

Responsibilities
– Respond to customer inquiries via phone, email, or chat in a timely and professional manner
– Provide information about products, services, and policies
– Resolve customer complaints and issues effectively and efficiently
– Escalate complex problems to the appropriate department
– Maintain accurate records of customer interactions and transactions
– Follow up with customers to ensure their concerns have been addressed satisfactorily
– Stay up-to-date on product knowledge and company policies

Requirements and Skills
– Excellent communication skills, both verbal and written
– Strong problem-solving abilities
– Ability to work well under pressure and remain calm in challenging situations
– Attention to detail and strong organizational skills
– Basic computer skills and familiarity with customer support software
– A positive attitude and willingness to assist customers
– Ability to work independently as well as in a team environment

Qualifications
– High school diploma or equivalent
– Previous customer service experience is a plus, but not required
– Willingness to undergo training on company products and customer support procedures