Customer Service Manager
Job Description
How to Apply:
Please send your updated resume to:
Email: resume@staffiaa.com
WhatsApp: 9236596996
Job Title: Customer Service Manager (CSM)
Job Overview:
We are seeking a Customer Service Manager with at least 2 years of experience to oversee our customer service team. The ideal candidate will be responsible for ensuring that our customers receive excellent service and resolve any issues efficiently.
Responsibilities:
– Manage and lead the customer service team.
– Develop and implement customer service policies and procedures.
– Handle escalated customer inquiries and complaints.
– Monitor team performance and provide coaching and feedback.
– Analyze customer service data to identify trends and areas for improvement.
– Collaborate with other departments to ensure a seamless customer experience.
Requirements:
– At least 2 years of experience in a customer service management role.
– Strong leadership and communication skills.
– Ability to prioritize and manage multiple tasks.
– Experience with CRM software and customer service tools.
– Problem-solving and decision-making abilities.
– Bachelor’s degree in Business Administration or related field.
Qualifications:
– 2+ years of experience in customer service management.
– Excellent communication skills.
– Proficiency in CRM software.
– Bachelor’s degree in Business Administration or related field.
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