Customer Care Executive

Job Description

How to Apply:
Interested candidates can share their resumes at: recruitment.synergy17@gmail.com
Or contact 9016206034.

Job Title: Customer Care Executive

Job Overview:
We are seeking a highly skilled and experienced Customer Care Executive with a minimum of 2 years of relevant experience to join our team.
The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries and issues efficiently, and ensuring customer satisfaction.

Responsibilities:
– Respond to customer inquiries promptly and professionally via phone, email, and chat.
– Resolve customer complaints and issues in a timely and efficient manner.
– Maintain accurate records of customer interactions and transactions.
– Identify and escalate priority issues to the appropriate channels.
– Provide information to customers about products, services, and promotions.

Requirements:
– Proven work experience as a Customer Care Executive or similar role.
– Excellent communication and interpersonal skills.
– Strong problem-solving abilities.
– Ability to work well under pressure and handle challenging situations.
– Proficient in using customer service software and tools.

Qualifications and Skills:
– Bachelor’s degree in Business Administration or related field.
– 2+ years of experience in a customer care role.
– Proficiency in MS Office suite.
– Ability to multitask and prioritize tasks effectively.
– Strong organizational skills and attention to detail.

If you meet the above requirements and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity!