Customer Care Associate
Job Description
Job Title: Customer Care Associate
Company Name: SkillIQ
Experience: Fresher
Education: Graduate
Apply: info@skilliq.co.in
Contact: +91 987-969-1209
Job Overview
SkillIQ is looking for enthusiastic and customer-focused Customer Care Associates to join our support team. The candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
Handle customer queries through phone, email, or chat
Provide accurate information about company services and products
Resolve customer complaints and escalate issues when required
Maintain records of customer interactions and feedback
Follow up with customers to ensure issue resolution
Maintain a professional and customer-friendly approach during interactions
Work with internal teams to resolve customer concerns
Required Skills
Strong verbal and written communication skills
Customer handling and problem-solving ability
Basic computer knowledge (MS Office / CRM tools)
Good listening and interpersonal skills
Ability to manage multiple customer queries efficiently
Positive attitude and customer-centric approach
Eligibility Criteria
Graduate in any discipline
Freshers are welcome to apply
Good communication skills in Hindi and basic English
Ability to work in a team and handle customer interactions professionally
Send your CV to: info@skilliq.co.in
Contact: +91 987-969-1209
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