Customer Care Associate
Job Description
Job Title: Customer Care Associate
Company Name: SkillIQ
Experience: Fresher
Openings: 02
Education: Any Graduate
Apply By Email: info@skilliq.co.in
Contact Number: +91 987-969-1209
Job Summary
SkillIQ is looking for friendly and customer-oriented Customer Care Associates to handle customer interactions and support queries. This role is ideal for freshers who want to start their career in customer service and client handling.
Key Responsibilities
Handle inbound and outbound customer calls
Respond to customer queries via phone, email, or chat
Provide accurate information about courses and services
Resolve customer issues professionally and promptly
Maintain customer records and update CRM systems
Follow up with customers to ensure satisfaction
Escalate complex issues to the concerned team
Required Skills
Good verbal and written communication skills
Strong listening and customer-handling ability
Problem-solving and query-resolution skills
Basic computer and email knowledge
Patience, empathy, and positive attitude
Ability to work independently and in a team
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