Customer Care Associate
Job Description
Job Title: Customer Care Associate
Experience: Fresher
Opening: 1
Apply: Send your CV to info@skilliq.co.in
contact : +91 987-969-1209
Job Summary
SkillIQ is looking for a Customer Care Associate to handle customer queries, provide support, and maintain positive relationships with clients. The candidate will assist customers with their concerns, provide information about products/services, and ensure a high level of customer satisfaction.
Key Responsibilities
Respond to customer queries via phone, email, or chat professionally
Provide accurate information about company products and services
Handle complaints and resolve customer issues efficiently
Maintain records of customer interactions and transactions
Assist in improving customer satisfaction and client relationships
Follow company policies and procedures during customer interactions
Required Skills
Strong verbal and written communication skills
Active listening and problem-solving abilities
Patience, professionalism, and friendly demeanor
Basic computer skills including MS Office, email, and CRM tools
Ability to work in a team and follow instructions
Quick learning and adaptability to company processes
Customer-focused and service-oriented attitude
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