Customer Care Associate

Job Description

Job Title: Customer Care Associate

Send Your Resume : info@skilliq.co.in

Job Overview:
As a Customer Care Associate, you will be responsible for providing exceptional customer service to clients through various communication channels. You will address customer inquiries, resolve issues, and ensure customer satisfaction.

Responsibilities:
– Respond to customer inquiries promptly and efficiently
– Resolve customer complaints and issues with professionalism
– Provide product information and assistance with orders
– Follow up with customers to ensure their needs are met
– Maintain accurate records of customer interactions and transactions
– Collaborate with other team members to improve overall customer experience

Requirements:
– Excellent communication skills, both verbal and written
– Strong problem-solving abilities
– Ability to multitask and prioritize in a fast-paced environment
– Attention to detail and accuracy in data entry
– Familiarity with CRM systems or customer service software is a plus

Qualifications:
– High school diploma or equivalent
– Previous customer service experience is preferred but not required
– Basic computer proficiency, including MS Office applications