Customer Care Associate

Job Description

Job Title: Customer Care Associate

Send Your Resume : info@skilliq.co.in

Job Overview:
As a Customer Care Associate, you will be responsible for providing exceptional customer service and support to clients. You will assist customers with inquiries, troubleshoot any issues, and ensure a positive experience for all clients.

Responsibilities:
– Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
– Assist customers with product information, pricing, and order status.
– Troubleshoot and resolve customer issues and complaints.
– Process orders, returns, and exchanges efficiently.
– Maintain accurate customer records and update information as needed.
– Collaborate with other team members to ensure customer satisfaction.

Requirements:
– High school diploma or equivalent.
– Strong communication and interpersonal skills.
– Excellent problem-solving abilities.
– Ability to multitask and work in a fast-paced environment.
– Proficiency in using computer systems and customer service software.
– Willingness to learn and adapt to new processes and technologies.

Qualifications:
– No prior experience required; on-the-job training will be provided.
– Customer service experience is a plus.
– Familiarity with CRM systems is beneficial.
– Flexible schedule to accommodate customer needs.
– Ability to work well under pressure and prioritize tasks effectively.