Customer Care Associate

Job Description

Job Description: Customer Care Associate – Entry Level

Send Your Resume : info@trufflesystems.in

Job Overview
As a Customer Care Associate at our company, you will be responsible for providing exceptional customer service to our clients. You will serve as the primary point of contact for resolving customer inquiries and issues. This role is ideal for individuals who are passionate about helping others and possess strong communication skills.

Responsibilities
– Respond to customer inquiries via phone, email, and live chat
– Assist customers with order placement, product information, and issue resolution
– Maintain a positive and professional attitude while interacting with customers
– Document and track customer interactions in our CRM system
– Collaborate with other team members to ensure customer satisfaction

Requirements
– High school diploma or equivalent
– Excellent communication and interpersonal skills
– Ability to work well in a team environment
– Strong problem-solving abilities
– Proficiency in Microsoft Office applications
– Prior customer service experience is a plus, but not required

Skills
– Communication Skills
– Customer Service Skills
– Problem-Solving Skills
– Interpersonal Skills
– Computer Skills
– Teamwork Skills