Customer Support Executive
Job Description
Job Title: Customer Support Executive
Company: Saawahi IT Solution LLP
Location: Thaltej, Ahmedabad
Experience: 0 Months to 4 Years
Job Description:
Saawahi IT Solution LLP is looking for a customer-focused Customer Support Executive to provide exceptional support and ensure customer satisfaction. The candidate should possess excellent communication skills and a problem-solving mindset. Freshers and experienced candidates are welcome to apply.
Key Responsibilities:
• Handle customer inquiries through phone, email, and chat
• Provide accurate information regarding products and services
• Resolve customer issues and escalate complex cases when necessary
• Maintain customer records and update CRM systems
• Ensure timely follow-up and customer satisfaction
• Handle complaints professionally and effectively
• Coordinate with internal teams to resolve customer concerns
• Prepare reports and maintain documentation
• Support customer retention and relationship-building efforts
• Deliver excellent customer service at all times
Required Skills:
• Customer Service and Support
• Communication and Interpersonal Skills
• Active Listening Skills
• Problem-Solving and Conflict Resolution
• Email and Chat Support
• CRM Software Management
• Complaint Handling and Escalation Management
Eligibility:
• Graduate Preferred
• Freshers and Experienced Candidates Can Apply
• Strong communication and customer handling skills required
Apply Now: hiring@saawahiitsolution.com
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