CUSTOMER CARE ASSOCIAT
Job Description
Job Title: Customer Care Associate
Company Name: Truffle Systems
Experience: Fresher
Openings: 2
Apply: info@trufflesystems.in
Job Summary
Truffle Systems is looking for Customer Care Associates to handle customer queries, provide support, and maintain positive customer relationships. The role involves assisting customers with their issues, providing information about products/services, and ensuring customer satisfaction.
Key Responsibilities
Respond to customer queries via phone, email, or chat professionally
Provide accurate information about products and services
Handle complaints and resolve issues efficiently
Maintain records of customer interactions and transactions
Assist in improving customer satisfaction and relationship building
Follow company policies and procedures during customer interactions
Required Skills
Strong communication skills (verbal and written)
Active listening and problem-solving abilities
Basic computer skills (MS Office, email, CRM tools)
Patience, professionalism, and friendly demeanor
Ability to work in a team and follow instructions
Quick learning and adaptability to company processes
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