C R Executive

Job Description

How to Apply:
📩 Send your updated CV to: shreyahr@professionhike.com

Job Title: Customer Relationship Executive

Job Overview:
As a Customer Relationship Executive, you will be responsible for maintaining positive relationships with customers and ensuring their satisfaction with the company’s products or services. You will interact with customers to understand their needs, address their inquiries, and provide solutions to any issues they might encounter.

Responsibilities:
– Communicate effectively with customers through various channels, such as email, phone, or in person.
– Listen to customers’ concerns and provide appropriate solutions or escalate to the relevant department.
– Build strong relationships with customers to enhance loyalty and retention.
– Follow up with customers to ensure their satisfaction and gather feedback.
– Keep records of customer interactions and transactions.

Requirements and Skills:
– Excellent communication skills, both verbal and written.
– Strong interpersonal skills and the ability to build rapport with customers.
– Problem-solving skills to address customer inquiries and complaints effectively.
– Attention to detail and the ability to multitask.
– Knowledge of customer relationship management (CRM) software is a plus.

Qualifications:
– Bachelor’s degree in Business Administration, Marketing, or a related field.
– Minimum of 0.4 years of experience in customer service or a similar role.

This job description outlines the key responsibilities, requirements, and qualifications for the position of Customer Relationship Executive. Apply if you meet the criteria and are ready to excel in a customer-focused role.