Service Cloud Consultant
Job Description
How to Apply:
đź“© Email your updated CV to: babu.ali@intelltech.in
Job Description: Service Cloud Consultant
Job Overview:
We are looking for a skilled Service Cloud Consultant with at least 6 years of experience to join our team. The ideal candidate will be responsible for guiding our clients in implementing and optimizing their Salesforce Service Cloud platform. You will work closely with clients to understand their business needs and provide tailored solutions to enhance their customer service and support processes.
Responsibilities:
– Work with clients to understand their business requirements and objectives.
– Design and implement Salesforce Service Cloud solutions that meet client needs.
– Customize and configure Service Cloud features such as Cases, Knowledge Base, and Omnichannel.
– Provide training to end users on using Service Cloud applications.
– Collaborate with development teams to integrate Service Cloud with other systems if needed.
– Assist in troubleshooting and resolving any technical issues related to the Service Cloud platform.
– Stay updated on the latest Salesforce features and recommend best practices to clients for optimal performance.
Requirements and Skills:
– Bachelor’s degree in Computer Science, Information Technology, or related field.
– Salesforce Certified Service Cloud Consultant.
– Minimum of 6 years of experience working with Salesforce Service Cloud.
– Strong understanding of customer service processes and best practices.
– Proficiency in customizing Service Cloud using Apex, Visualforce, and Lightning components.
– Excellent communication and interpersonal skills.
– Ability to work independently or as part of a team.
– Strong problem-solving and analytical skills.
If you meet the above qualifications and are passionate about helping clients optimize their customer service operations, we would love to hear from you. Apply now to join our dynamic team of Salesforce experts!
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