Customer Support Executive

Job Description

How to Apply:
Send your updated resume to: trisha.alva@impact-infotech.com
Contact: Trisha – 7045185712

Job Title: Customer Support Executive

Job Overview:
We are seeking a dedicated and enthusiastic Customer Support Executive to join our team. The primary responsibility of this role is to assist customers with their inquiries, provide product information and resolve any issues they may have in a professional and timely manner.

Responsibilities:
– Respond to customer inquiries via phone, email, and chat.
– Provide information about products and services.
– Identify and escalate priority issues.
– Assist customers with order placement and tracking.
– Resolve customer complaints with patience and empathy.
– Maintain accurate records of customer interactions.

Requirements:
– Excellent communication skills, both verbal and written.
– Strong problem-solving abilities.
– Ability to work well in a team environment.
– Attention to detail and accuracy.
– Basic computer skills.
– Willingness to learn and adapt to different situations quickly.

Qualifications:
– High school diploma or equivalent.
– Previous customer service experience is a plus.
– Proficiency in Microsoft Office Suite.

Join our team and be part of a dynamic customer support department dedicated to providing exceptional service to our valued customers!