Customer Support Executive

Job Description

How to Apply:
📩 Send your updated CV to: aditihiring4@gmail.com

Job Title: Customer Support Executive

Job Overview:
As a Customer Support Executive, you will be responsible for providing excellent customer service and addressing customer inquiries and concerns in a timely and efficient manner. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.

Responsibilities:
– Respond to customer inquiries via phone, email, or chat in a professional and friendly manner.
– Resolve customer issues and complaints effectively and in a timely manner.
– Maintain accurate records of customer interactions and transactions.
– Collaborate with other departments to ensure customer satisfaction.
– Identify and escalate priority issues to the appropriate team members.
– Provide product information and assistance to customers.

Requirements:
– Proven work experience as a Customer Support Executive or a similar role.
– Strong communication skills, both verbal and written.
– Excellent problem-solving abilities.
– Ability to multitask and prioritize tasks.
– Customer-oriented mindset with a positive attitude.
– Proficiency in CRM software and Microsoft Office Suite.
– High school diploma, GED, or equivalent.

Skills:
– Communication
– Problem-solving
– Customer service
– Time management
– Attention to detail
– Multitasking

Qualifications:
– 1 year of experience in customer support or related field.
– Previous experience with CRM software is preferred.

If you find that you meet the requirements and possess the necessary skills for this role, we welcome your application.