Voice Non BPO Executive
Job Description
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Email: hiring.buddyhr@gmail.com
Contact: 74285 45968
Job Title: Voice Non BPO Executive
Job Overview:
We are seeking a skilled Voice Non BPO Executive with a minimum of 2 years of experience to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and ensuring customer satisfaction.
Responsibilities:
– Answering incoming calls and responding to customer queries
– Making outbound calls to follow up on customer inquiries
– Providing information about products or services
– Resolving customer complaints in a professional manner
– Updating customer records and maintaining accurate documentation
– Meeting call quality and productivity targets
Requirements:
– Proven experience as a Voice Non BPO Executive or similar customer service role
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to multitask and prioritize workload
– Familiarity with CRM systems and call center software
– High school diploma or equivalent; additional certification in customer service is a plus
Skills:
– Excellent communication skills
– Strong customer service skills
– Ability to work under pressure
– Attention to detail
– Proficiency in using CRM systems and call center software
Qualification:
– High school diploma or equivalent
– Additional certification in customer service is a plus.
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