International Voice Process Executive
Job Description
How to Apply:
Call: 9217722334
Email: riddhi.kuchhal@incinque.com
Job Title: International Voice Process Executive
Salary will be discuss during on your interview.
Job Overview:
We are looking for a motivated International Voice Process Executive with 0-2 years of experience to join our team. The ideal candidate will be responsible for providing excellent customer service through international voice processes.
Responsibilities:
1. Handle inbound and outbound calls from international customers.
2. Resolve customer queries and concerns in a professional and timely manner.
3. Provide information about products and services to customers.
4. Maintain accurate records of customer interactions and transactions.
5. Meet performance targets related to customer service, productivity, and quality.
Requirements and Skills:
1. Minimum 0-2 years of experience in international voice process.
2. Excellent communication skills in English.
3. Strong problem-solving and decision-making abilities.
4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
5. Experience in handling customer inquiries and escalations effectively.
6. Proficiency in using customer service software and CRM tools.
Qualifications:
– Bachelor’s degree in any field.
– Certification in customer service or related field is a plus.
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