Customer Support Executive

Job Description

Application Process:
Telephonic interviews are currently ongoing. Immediate joiners preferred.

📞 Contact: Ritika Jain – 9243666363
📧 Email: ritikajainrj26@gmail.com

Job Title: Customer Support Executive

Job Overview:
We are seeking a dedicated and reliable Customer Support Executive to join our team. As a Customer Support Executive, you will be the first point of contact for customers, assisting them with inquiries, issues, and providing excellent customer service.

Responsibilities:
1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
2. Provide accurate information about products or services and assist customers with placing orders.
3. Handle and resolve customer complaints and ensure customer satisfaction.
4. Keep detailed records of customer interactions and transactions.
5. Collaborate with other departments to solve customer issues effectively.
6. Identify and escalate priority issues to the appropriate channels.

Requirements and Skills:
1. Strong communication skills, both verbal and written.
2. Excellent problem-solving abilities and a customer-oriented approach.
3. Ability to work well in a team environment.
4. Basic computer skills and proficiency in using customer support software.
5. Ability to multi-task and prioritize under pressure.
6. High school diploma or equivalent.

Qualifications:
– High school diploma or equivalent
– Prior experience in customer service is a plus, but not required.
– Willingness to learn and adapt to new systems and processes.

If you are passionate about providing exceptional customer support and eager to kick start your career in customer service, we invite you to apply for the position of Customer Support Executive.