Customer Support Executive

Job Description

How to Apply:
Email your CV to: hardik@reliassociates.in
Contact: +91 9310303443

Job Title: Customer Support Executive

Job Overview:
The Customer Support Executive will be responsible for providing excellent customer service and support to clients. They will be the main point of contact for resolving customer queries, issues, and providing information about products or services. The role requires strong communication skills and a customer-centric approach to ensure customer satisfaction.

Responsibilities:
– Respond to customer inquiries and resolve issues in a timely and professional manner
– Provide information about products or services and assist customers with their purchase decisions
– Handle customer complaints and escalate complex issues to the appropriate department
– Maintain customer records and update databases with relevant information
– Collaborate with other team members to ensure a seamless customer service experience

Requirements:
– 0-2 years of experience in customer support or a related field
– Excellent communication skills, both verbal and written
– Strong problem-solving abilities and attention to detail
– Ability to work well under pressure and in a fast-paced environment
– Proficiency in using customer support software and tools

Qualifications and Skills:
– Bachelor’s degree in Business Administration or related field
– Proficient in Microsoft Office Suite
– Knowledge of customer service best practices
– Ability to multitask and prioritize tasks effectively
– Strong interpersonal skills and a customer-focused mindset