Customer Support Executive

Job Description

How to Apply:
📞 Contact: 9243666363
📧 Email: ritikajainrj26@gmail.com

Job Title: Customer Support Executive – Escalation Desk (L2 Support)

Job Overview:
We are seeking a dedicated Customer Support Executive with at least 1 year of experience to interact with customers, address their inquiries and resolve issues in a timely and professional manner. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a passion for providing outstanding customer service.

Responsibilities:
– Respond to customer inquiries via phone, email or chat in a timely and professional manner.
– Identify and assess customers’ needs to achieve satisfaction.
– Provide accurate information and solutions to customers’ concerns.
– Keep detailed records of customer interactions and transactions.
– Follow communication procedures, guidelines, and policies.

Requirements:
– Proven experience as a Customer Support Executive or a similar role.
– Strong communication skills, both verbal and written.
– Ability to effectively handle challenging customer interactions.
– Familiarity with customer relationship management systems and practices.
– Proficiency in Microsoft Office and customer service software.

Qualifications:
– Bachelor’s degree in business administration, marketing, or a related field.
– Certification in customer service is a plus.

If you meet the above qualifications and are passionate about delivering exceptional customer service, we encourage you to apply for this position.