Customer Support Associate
Job Description
Contact Details:
📧 Email: hr@talentisscope.com
đź“ž Phone: +91 8057704623
Job Tittle: Customer Support Associate
Job Overview:
We are seeking a reliable and enthusiastic Customer Support Associate to provide outstanding support to our customers. This entry-level position is perfect for individuals looking to kickstart a career in customer service. As a Customer Support Associate, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities:
– Respond to customer inquiries via phone, email, and chat in a timely and professional manner
– Identify and assess customers’ needs to achieve resolution
– Provide accurate information and guidance on products or services
– Assisting customers with troubleshooting and technical issues
– Document all customer interactions and resolutions in the system
– Collaborate with other team members to continuously improve customer support processes
Requirements and Skills:
– Excellent communication and interpersonal skills
– Strong problem-solving abilities and attention to detail
– Ability to remain calm and professional under pressure
– Basic computer skills and familiarity with customer support software
– Ability to work in a fast-paced environment and adapt to changes quickly
Qualifications:
– High school diploma or equivalent; relevant certifications a plus
– No prior experience required; on-the-job training provided.
If you are looking to start a career in customer support and have a passion for providing exceptional service to customers, we encourage you to apply for this position.
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