Customer Service Manager
Job Description
How to Apply:
Send your updated resume to:
Email: resume@staffiaa.com
WhatsApp: 9236596996
Job Title: Customer Service Manager (CSM)
Job Category: Banking – Retail Liabilities
Employment Type: Full-Time
Industry: Banking & Financial Services
Location: Patna and Purnia, Bihar
Salary Range (CTC): ₹3 LPA to ₹5.5 LPA (based on experience and location)
Working Days:
6 Days a Week (Monday to Saturday)
Sunday Fixed Off
Career Level:
Mid-Level Professional
Suitable for candidates with 2 to 5 years of experience in banking or financial services
Reports to: Branch Manager or Operations Head
Job Summary:
The Customer Service Manager (CSM) plays a critical role in enhancing customer satisfaction at the branch level by ensuring smooth banking operations and efficient handling of customer service requests. The CSM also supports cross-selling of retail banking products and compliance with internal and regulatory standards.
Key Responsibilities:
Deliver excellent customer service at the branch by resolving queries and complaints in a timely and professional manner
Assist customers with account-related transactions and digital banking services
Drive customer satisfaction and retention through proactive relationship management
Support the branch team in achieving sales targets through cross-selling of liability products such as savings accounts, fixed deposits, and insurance
Ensure compliance with internal policies and regulatory requirements
Maintain and update accurate records and customer service metrics
Handle escalated service requests and provide end-to-end resolution
Required Qualifications:
Education:
Bachelor’s Degree in any stream (Commerce, Business Administration, or related fields preferred)
Postgraduate qualification (MBA/PGDM in Finance, Banking, or Marketing) is an advantage but not mandatory
Experience:
Minimum 2 years of experience in customer service or branch banking operations
Proven ability to handle customer interactions and support sales objectives
Skills:
Excellent communication and interpersonal skills
Strong understanding of banking products and processes
Problem-solving and conflict-resolution skills
Proficiency in banking software and digital tools is preferred
Career Path & Growth Opportunities:
Opportunity to advance to Senior CSM, Assistant Branch Manager, or Relationship Manager roles
Regular training and certification programs to support professional development
Performance-based promotions within the retail banking channe
Navigating the job market can be tough, but CareerHub is here to support you every step of the way. CareerHub connects ambitious job seekers with top employers, providing the resources you need to land your dream job. Whether you’re a recent graduate or a seasoned professional seeking change, our platform is tailored to your unique journey.
CareerHub offers job recommendations, a robust resume builder, and expert career advice to help you stand out. With diverse listings across industries. You will find opportunities that align with your goals. Easy to connect with professionals in your field, sharing insights that can propel your career forward.
We discover a wide range of employment opportunities suited to your unique skills and career goals. Whether you're launching your professional journey, aiming for a promotion, or pursuing a new direction, we offer a space to connect with top employers from multiple sectors.
Ready to explore endless opportunities? Join CareerHub today and unlock access to exclusive job listings and a supportive community. Your dream job is just a click away—let’s make it happen together!