Customer Service Executive

Job Description

How to Apply:
Send your resume to: ritikajainrj26@gmail.com
For more information, contact: Ritika Jain – 9243666363

Job Title: Customer Service Executive

Job Overview:
As a Customer Service Executive, you will be responsible for providing exceptional customer service to clients. You will handle inquiries, resolve complaints, and ensure customer satisfaction.

Responsibilities:
1. Responding to customer inquiries via phone, email, and chat.
2. Resolving customer complaints in a professional and efficient manner.
3. Providing product information and guidance to customers.
4. Handling customer orders, returns, and exchanges.
5. Maintaining customer records and interaction history accurately.
6. Collaborating with other departments to address customer needs effectively.
7. Identifying opportunities for improvement in customer service processes.

Requirements:
1. Excellent communication skills, both written and verbal.
2. Strong problem-solving abilities and customer-oriented mindset.
3. Ability to multitask and prioritize tasks effectively.
4. Experience using customer service software and tools.
5. Knowledge of customer service best practices.
6. Previous experience in a customer service role is a plus.

Qualifications and Skills:
– Bachelor’s degree in Business Administration or related field.
– Proficiency in MS Office applications.
– Strong interpersonal skills and ability to work in a team.
– Demonstrated ability to handle challenging customer situations with empathy and professionalism.

Note: This job description is a general overview of the responsibilities and requirements for a Customer Service Executive role with 0.6 years of experience. Additional duties may be assigned as needed.