Customer Service Executive

Job Description

How to Apply:
Interested candidates can send their updated resumes to:
📧 Email: cv@vasindiaconsulting.com

Job Title: Customer Service Executive

Job Overview:
We are seeking a dedicated and experienced Customer Service Executive to join our team. The ideal candidate will have at least 2 years of customer service experience, providing exceptional support to customers and resolving inquiries in a timely and professional manner.

Responsibilities:
– Handling customer inquiries via phone, email, and chat
– Providing accurate information about products and services
– Resolving customer complaints and issues effectively
– Managing customer accounts and updating information as needed
– Collaborating with other teams to ensure customer satisfaction
– Monitoring customer feedback and recommending improvements
– Generating reports on customer interactions and feedback

Requirements and Skills:
– Proven experience as a Customer Service Executive or similar role
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to multitask and prioritize tasks effectively
– Proficiency in CRM software and Microsoft Office
– Attention to detail and accuracy
– Ability to work well in a team environment

Qualifications:
– Bachelor’s degree in Business Administration or related field preferred
– Minimum of 2 years of experience in customer service
– Proficiency in multiple languages (preferred)