Customer Service Executive
Job Description
Job Title: Customer Service Executive (Blended Process)
Location: Andheri, Mumbai
Company: MNC
Shift Timing: USA-Based 9-Hour Shift (International)
Experience Required: Minimum 1 to 3 years in Customer Service (preferably in the BPO industry)
Job Type: Full-time, Night Shift
Job Description:
We are currently looking for an enthusiastic and customer-oriented Customer Service Executive to join our team at a leading multinational company. This is an exciting opportunity for individuals with prior experience in customer service who are willing to work night shifts (USA-based timings).
Key Responsibilities:
Handle inbound and outbound customer calls in a professional and efficient manner.
Resolve customer queries, issues, and complaints promptly.
Provide clear and accurate information regarding products/services.
Maintain a high level of customer satisfaction by delivering exceptional service.
Accurately document customer interactions and update records in the system.
Collaborate with team members to achieve departmental goals.
Adhere to company policies and procedures, including handling sensitive customer information.
Skills & Qualifications:
Minimum Education: HSC to Graduate.
Experience: 1-3 years of experience in customer service (preferably in a BPO or contact center environment).
Language Skills: Excellent communication skills in English (both written and verbal).
Ability to work effectively in a high-pressure, fast-paced environment.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Benefits:
Salary: ₹30,000 to ₹45,000 per month (in-hand) depending on experience.
Additional Benefits: Allowances and performance-based incentives.
Opportunity to work with a globally recognized company.
Professional growth and learning opportunities in the customer service industry.
Note: This role is open to Male candidates only due to shift-specific requirements.
How to Apply: Interested candidates can reach out to us directly for further details or to apply.
Contact Person: Richa
Phone Number: 7400224805
Email: partner@duarz.com
We look forward to hearing from qualified candidates who are passionate about delivering outstanding customer service!
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