Customer Relationship Executive

Job Description

How To Apply:
Send your CV to: shreyahr@professionhike.com

Job Title: Customer Relationship Executive

Job Overview:
As a Customer Relationship Executive, your primary role will be to build and maintain positive relationships with customers to ensure their satisfaction with products and services. You will be responsible for addressing customer queries, resolving issues, providing information about products and services, and ensuring customer retention.

Responsibilities:
– Communicate with customers through various channels, such as phone calls, emails, and online chat.
– Respond to customer inquiries and resolve complaints in a timely and efficient manner.
– Provide information about products, services, and promotions to customers.
– Foster positive relationships with customers to enhance satisfaction and loyalty.
– Collect and analyze feedback from customers to improve products and services.
– Collaborate with other teams to ensure a seamless customer experience.
– Maintain accurate records of customer interactions and transactions.

Requirements and Skills:
– Strong communication and interpersonal skills.
– Ability to empathize with customers and resolve issues effectively.
– Good organizational and time management skills.
– Proficiency in using customer relationship management (CRM) software.
– Attention to detail and accuracy in recording information.
– Ability to work well in a team and collaborate with colleagues.

Qualifications:
– High school diploma or equivalent.
– Additional qualifications in customer service or related field are a plus.
– Proficiency in Microsoft Office suite.

We are looking for a motivated individual who is eager to learn and grow in a customer-focused role. If you have a passion for providing excellent customer service and building lasting relationships, we encourage you to apply.