Customer Relationship Executive

Job Description

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Send your resume to: shreyahr@professionhike.com

Job Title: Customer Relationship Executive
Salary will be discuss during on your interview.

Job Overview:
We are seeking a dedicated and enthusiastic individual to join our team as a Customer Relationship Executive. The primary responsibility of this role is to build and maintain strong relationships with customers to ensure their satisfaction and loyalty.

Responsibilities:
– Communicate with customers through various channels to address inquiries and concerns.
– Build rapport and trust with customers to enhance their overall experience with the company.
– Assist customers with product recommendations and provide information about services.
– Resolve customer complaints in a professional and timely manner.
– Collaborate with the sales team to identify opportunities for upselling or cross-selling products to customers.

Requirements and Skills:
– Strong communication and interpersonal skills.
– Ability to prioritize tasks and manage time effectively.
– Empathetic and customer-focused approach.
– Problem-solving skills with a positive attitude.
– Proficiency in computer systems and CRM software.

Qualifications:
– Bachelor’s degree in business administration, marketing, or a related field.
– Prior experience in customer service or sales is a plus.
– Familiarity with CRM systems and tools is preferred.