Associate Process US HR operations
Job Description
One of our clients is expanding their team and shared the below job description with us. If the job description matches your profile and experience, then apply now at CareerHub Consultancy.
Requirements: Associate (Process: US HR operations)
Work Experience: 0-36 months (Immediate joiners required)
Summary:
* Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
* Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
* Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
* Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions.
Follow standard processes and procedures to resolve all client queries.
* Resolve client queries as per the SLA’s defined in the contract.
* Maintain logs and records of all customer queries as per the standard procedures and guidelines.
1.2023 – 2024 graduates without original university provided hard copy are not allowed
2.Technincal graduates are not allowed
Relevant Experience: Any/Basic MS Excel
Category: Back office/Data handling or data management
Working Conditions: Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.
Service Agreement: Applicable for 1 year (Mandatory)
Education Skills Any graduate – BA/B. Com,MA, M.Com, part time MBA, PGDM.
All 6-semester original mark sheets in hard copy is mandatory.
Work Location: Airoli, Navi Mumbai
If u r interested for this job WhatsApp resume to 9987126884
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